Playing with the Lobster Elite 3 is so much fun because it can send the ball anywhere on the court! It is a better workout than a person and it is more fun because the machine never tires out!
We are so confident in the quality of our products that we offer an exclusive 30 Day Money Back Guarantee. If you are not completely satisfied with your purchase within the first 30 days, contact us to receive an RA number and return instructions.
Your 30-day Guarantee starts the day your item is delivered to you and ends on the 30th day following receipt of the product. Simply obtaining an RA number within the 30 days does not ensure a refund - your return shipment must be received in our factory by the 30th day in order to be eligible. Returns that do not have the RA Number clearly displayed on the outside of the package will be returned to sender.
Shipping a tennis ball machine should cost no more than $65 (within the 48 contiguous states). Do not allow someone to charge you more than $65. We recommend you add tracking and insurance to your package when returning it to us. This will allow you to track the progress of your returned item, guarantee that we have received it, and protect you in the case your package gets lost by your shipping carrier. Lobster Sports cannot be held responsible for packages lost by your shipping carrier. You are responsible for the cost of shipping your package to us.
Once we have received your return, we will gladly issue you a refund of the product price back to the credit card you used at the time of purchase. We have a 5% restocking fee that will come out of the purchase price. We do not refund shipping and handling costs. Refunds generally process within 21 business days of receiving your return.
We do not accept returns on any demo tennis ball machines or reconditioned tennis ball machines.
Why would one company offer a two-year warranty and another company offer a 1 year warranty? Lobster has so much confidence in its products that it can afford to offer a 2 year warranty. Ask yourself why our competition doesn't have equal confidence in the durability of its products.
When comparing purchase prices between machines, you should consider the two year warranty carefully. The cost of ownership will quickly rise if the machine breaks down soon after the warranty expires. Imagine owning a machine for 14 months, it malfunctions and now you are out $50 to ship it to the factory at least $100-$200 to fix it and $50 to ship it home. A $300 repair bill might make you think twice about the true cost of purchasing that 1 year warranty machine.
Finally, consider that Lobster Sports, Inc has been in business for 39 years – that means we were in business for 20 years before our competition even considered opening its doors. Quality isn't some new found commitment, it is part of who we are and have been for generations. When you buy a Lobster ball machine, you purchase peace of mind because you know you have bought a product built for life.
Who doesn't need new tennis balls? We're sending one lucky winner 72 Tretorn Micro-X tennis balls. Good luck!
Congratulations to May Sweepstakes Winner:
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