play more. win more.® 800-210-5992

Next Day Shipping

Next day shipping applies to machine and part orders received prior to 11:00 AM PST, Monday through Friday. Machine and part orders received after 11 AM PST will ship two working days later.

Expedited Freight

UPS GROUND does not guaranteed arrival on a specific day so if you require a shipment to arrive by a certain date, please call us at 800-210-5992. If you require 3-DAY, 2-DAY, or NEXT DAY AIR shipments, you will need to call in for an expedited shipping quote and we will determine if we can meet your schedule.

Packing Error

If your shipment arrives incomplete or a packing error has been made please contact us. You have 60 days from the date of delivery to notify us of any packing error.

Backorders

If an accessory ordered with a machine is backordered for 1 to 7 days, the ball machine order will be held and shipped when the item is restocked. If an accessory is backordered 8 or more days, a partial shipment will be made and the backordered item shipped as soon as it becomes available. Shipping will be charged for the backordered item less the handling fees. If a ball machine is backordered, all accessories will be held and shipped with the unit.

Shipping Damage

If there is damage to the exterior of the shipping box or to the interior components, please contact Lobster immediately and save all packaging materials! We will contact the shipper to establish the claim, who will then set up a time with you to perform an inspection of the package and contents. Once the claim is validated, the package will be picked up and returned to Lobster. We will then immediately ship your new replacement.