We proudly offer a 2-year warranty, giving you the peace of mind that has become synonymous with Lobster Sports. Each ball machine is assembled onsite at our California manufacturing facility. Quality control checks are performed at each step of the assembly process if your new machine has tennis ball fuzz inside or your pickle ball wheels looks slightly used, then you know Lobster tested it properly.) We build quality machines and back them up with our warranty.
The Limited Warranty applies only to the original purchaser of the product that was purchased from an authorized reseller and manufactured for Lobster Sports that can be identified with a Lobster logo affixed to it. Ebay is NOT an authorized reseller of any Lobster products. Any product purchased from a non-authorized reseller renders the warranty null and void. Lobster Sports may require you to furnish proof of purchase details to verify your warranty. Activate your warranty by emailing your warranty card to email@example.com.
Click here to read our Product Warranty Policy
The manufacturer's warranty covers parts and labor and one-way shipping for US domestic retail customers. US retail customers that need warranty service must contact Lobster Sports to receive authorization to ship the warranty product back to the factory. The customer must cover the inbound shipping costs to the factory. Lobster Sports will fix all products under warranty free of charge and will ship the product back to US domestic customers free of charge. All expedited shipping charges are the responsibility of the customer. All international retail customers must contact their local Lobster Dealer for all warranty service.
30-Day Money Back Guarantee
We are so confident in the quality of our products that we offer an exclusive 30 Day Money Back Guarantee. If you are not completely satisfied within the first 30 days, contact us to receive an RA number and return instructions.
Lobster Sports provides repair service on all machines provided they are not older than 7 years. This is due to changes in product design and compatibility on parts that are no longer available.
Machine owners can contact our Customer Service Department at firstname.lastname@example.org to obtain the require return authorization.
Please provide the serial number to obtain the return authorization that is printed on white sticker on the bottom of the machine.
All inbound and outbound shipping charges are the responsibility of the customer along with all parts and labor. Labor charges is $95 per hour with a 1-hour minimum.
Warranty Policy & Coverage
(not including battery & server wheels)
|Battery & Server Wheels||6 months|
(not including external battery pack which is 6 months)
|Parts (purchased separately)||6 months|
|Demo & Reconditioned Models||1 year|
|Warranty Part Outbound Shipping||Lobster pays|
|Warranty Repair Inbound Shipping||Customer pays|
|Warranty Repair Outbound Shipping||Lobster pays|
|Repairs (non-warranty) inbound||Customer pays|
|Repairs (non-warranty) outbound||Customer pays|
Optional Extended Warranty
An optional extended warranty is available within the first 60 days from purchase.
Additional one year: $110 for elite, grand or pickle, $199 for phenom
Additional two years: $165 for elite, grand or pickle, $299 for phenom
Additional three years: $249 for elite, grand or pickle, $399 for phenom
To purchase an extended warranty within the 60-day period after purchase, please call 800.210.5992 with your machine serial number and date of purchase.